Returns & Refunds

Most items purchased from Glow Beauty can be returned within our specified window, provided they meet the condition requirements below. We have kept the rules straightforward because we believe returning a product should not feel like solving a puzzle.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all tags, seals, and protective materials intact.

• Original condition — The product must be unused, unswatched, and unopened. We cannot accept returns for items that have been visibly used or tested.
• Original packaging — All boxes, seals, tags, and protective materials must be intact. This helps us verify authenticity and ensures the product can be resold.
• Proof of purchase — A valid order number or receipt is required. You can find this in your order confirmation email or account dashboard.
• Within return window — The return request must be initiated within the applicable return period from the date of delivery.
• Not on exclusion list — Certain categories are non-returnable for hygiene and safety reasons. See the Non-Returnable Items section below.

Different product categories have different return windows. This allows us to balance flexibility for you with operational practicality for our warehouse team.

For orders placed during sale events or with promotional discounts, the same return windows apply. However, sale items marked as "Final Sale" or "Non-Returnable" in the product description are not eligible for return unless defective.

We have made the return process as simple as possible. No printing labels at the post office, no confusing forms, no waiting on hold for hours. Here is exactly how it works:

• Step 1: Log into your account — Navigate to "My Orders" and find the order containing the item you wish to return. Click the "Return / Exchange" button next to the relevant product.
• Step 2: Select reason — Choose the most accurate reason from the dropdown: changed mind, wrong shade, damaged in transit, allergic reaction, or other. Your feedback helps us improve.
• Step 3: Upload photos (if damaged) — If the item arrived damaged or defective, please upload clear photos of the product and packaging. This speeds up approval.
• Step 4: Receive return label — Once approved, we email you a prepaid return shipping label. Print it and affix it to the package. Returns are free for all eligible orders.
• Step 5: Drop off or schedule pickup — You can drop the package at any courier partner location or schedule a doorstep pickup through the link in your return confirmation email.
• Step 6: Refund processed — Once we receive and inspect the returned item, your refund is initiated within 48 hours. You will receive an email confirmation.

We offer multiple refund options to suit your preference. The default method is the original payment mode, but you can choose an alternative during the return initiation process.

• Original payment mode — Credit/debit card refunds take 5-7 business days. UPI refunds are typically instant but may take up to 48 hours depending on your bank.
• Bank transfer (NEFT/IMPS) — For COD orders or if your original payment method is no longer active. We need your account number, IFSC code, and account holder name.
• Glow store credit — Choose this option and receive 110% of the product value as store credit. It never expires and can be used across our entire catalog.
• Wallet refund — If you paid via Paytm, PhonePe, or Amazon Pay, the refund goes back to the same wallet within 24-48 hours.

We know waiting for a refund can be stressful, so we have streamlined our process to get your money back to you as quickly as possible. Here is the typical timeline from the moment you hand over the return package:

• Return pickup / drop-off — Day 0. You hand the package to the courier or drop it at a partner location.
• In transit to warehouse — 2-5 business days depending on your location and courier partner.
• Quality inspection — Within 24 hours of receiving the package at our warehouse. We check condition, authenticity, and completeness.
• Refund initiation — Within 48 hours of passing inspection. You receive an email confirmation with the refund reference number.
• Money in your account — 5-7 business days for cards, 24-48 hours for UPI/wallets, 3-5 business days for bank transfers.

If your refund has not reflected in your account after the stated timeline, please contact us with your order number and refund reference. We will escalate with the payment gateway and keep you updated every step of the way.

Sometimes you do not want a refund — you just want the right product. We offer hassle-free exchanges for size, shade, or variant mismatches on eligible items.

• Shade exchanges — Ordered the wrong foundation shade? No problem. Exchange for the correct shade within 14 days, even if the seal is broken (for swatch testing only).
• Size exchanges — For products available in multiple sizes, exchange for a different size within the standard return window.
• Damaged replacement — If your item arrived damaged, we send a replacement at no extra cost. No need to return the damaged item first in most cases.
• Exchange process — Initiate an exchange the same way as a return. Select "Exchange" instead of "Refund" and choose your preferred replacement.
• Price difference — If the replacement item costs more, you pay the difference. If it costs less, the balance is refunded to your original payment method.

Exchanges are subject to stock availability. If your preferred replacement is out of stock, we will notify you and offer a refund or store credit instead.

Despite our best efforts, mistakes happen — a package gets mishandled in transit, a wrong item gets packed, or a product has a manufacturing defect. When this happens, we take full responsibility and make it right immediately.

• Damaged in transit — If your package arrives visibly damaged (torn box, leaking product, broken glass), refuse delivery if possible and contact us within 24 hours with photos. We will send a replacement right away.
• Wrong item sent — If you received a product you did not order, keep it as our gift and we will send the correct item immediately. No return needed for the wrong product.
• Missing items — If your order is incomplete, contact us within 48 hours of delivery. We will verify with our packing records and ship the missing item at no cost.
• Manufacturing defects — If a product has a quality issue (separated formula, broken pump, off smell), contact us within 7 days with photos or video. We will replace or refund, your choice.
• Expired products — We never ship expired products, but if you receive one with less than 6 months of shelf life remaining, we will replace it free of charge.

For hygiene, safety, and regulatory reasons, certain products cannot be returned once opened or used. We have listed these categories clearly so there are no surprises.

• Opened skincare — Once the seal is broken on moisturizers, serums, cleansers, or sunscreens, they cannot be returned unless defective.
• Swatched or used makeup — Lipsticks, eyeshadows, foundations, and other color cosmetics cannot be returned after swatching or use for hygiene reasons.
• Intimate care products — Items such as menstrual cups, intimate washes, and personal grooming tools are final sale for health and safety reasons.
• Gift cards — Digital and physical gift cards are non-refundable and non-returnable once purchased or activated.
• Clearance & final sale items — Products marked "Final Sale," "Non-Returnable," or purchased during clearance events are not eligible for return or exchange.
• Personalized or custom orders — Items made to order, engraved, or customized specifically for you cannot be returned.
• Free samples & promotional items — Complimentary samples, gifts with purchase, and promotional products are not eligible for return or refund.

If you are unsure whether a product is returnable, check the product page or contact our support team before placing your order. We are happy to clarify.