Shipping Information

Once you place an order and payment is confirmed, our fulfillment team gets to work immediately. Every order is picked, packed, and quality-checked by hand before it leaves our warehouse. We do not believe in rushing — we believe in doing it right.

Orders placed before 2:00 PM IST on business days (Monday to Saturday) are typically processed the same day. Orders placed after 2:00 PM, on Sundays, or on public holidays will be processed on the next business day.

Delivery times depend on your location and the courier partner serving your pincode. We work with Delhivery, Blue Dart, and India Post to ensure wide coverage and reliable service across the country.

Please note that these are estimated timelines. Unexpected delays due to weather, local restrictions, or high order volumes (during sales) may occasionally extend delivery times. We will always keep you informed if there is a significant delay.

We believe in honest pricing — and that includes shipping. No hidden charges, no surprise fees at checkout. What you see is what you pay.

• Free shipping threshold — Orders of ₹499 or more automatically qualify for free standard shipping anywhere in India.
• Express eligibility — Express shipping is currently available for pincodes in Mumbai, Delhi NCR, Bangalore, Chennai, Hyderabad, and Pune.
• COD restrictions — Cash on Delivery is not available for orders above ₹3,000, gift cards, or subscription boxes.
• No partial shipping — If your order contains multiple items, they will be shipped together in one package to reduce environmental impact.

From the moment your order leaves our warehouse, you are in the loop. We send tracking updates at every major milestone — so you never have to wonder where your package is.

• SMS & email alerts — You will receive real-time notifications when your order is confirmed, shipped, out for delivery, and delivered.
• Track on our website — Log into your account and visit the "My Orders" section to see live tracking updates.
• Courier partner portal — Your tracking number links directly to the courier's website for detailed route information.
• Delivery OTP — For security, high-value orders require an OTP verification at the time of delivery. Keep your phone handy.
• WhatsApp updates — Opt in during checkout to receive tracking updates via WhatsApp for added convenience.

If your tracking has not updated for more than 48 hours after the "Shipped" status, please reach out to us. We will investigate immediately and get you an update within 24 hours.

We are committed to reducing our environmental footprint without compromising on product safety. Our packaging is designed to protect your products during transit while being as eco-friendly as possible.

• Recyclable boxes — All outer boxes are made from 100% recycled cardboard and are fully recyclable.
• Biodegradable fillers — Instead of plastic bubble wrap, we use cornstarch-based packing peanuts that dissolve in water.
• Glass & paper protection — Fragile items are wrapped in honeycomb paper sleeves. No plastic air pillows.
• Minimal ink printing — We use soy-based inks for all printed materials inside the package.
• Reusable pouches — Sample-sized products come in reusable cotton pouches instead of single-use plastic.

We deliver to over 25,000 pincodes across India — from bustling metros to the most remote villages. If India Post reaches your pincode, chances are we do too.

To check if we deliver to your location, simply enter your pincode on any product page or at checkout. Our system will instantly tell you if delivery is available and show the estimated timeline.

• Pan-India coverage — We ship to all states and union territories, including Ladakh, Andaman & Nicobar, and Lakshadweep (with extended timelines).
• Serviceable pincodes — Over 25,000 pincodes are actively serviceable. If your pincode is not listed, contact us and we will try to arrange delivery.
• PO boxes — We do not deliver to PO Box addresses. A physical delivery address is required.
• Office addresses — You may use your office address for delivery. Just ensure someone is available to receive the package during business hours.

Sometimes things do not go as planned — you are not home, the address is tricky to find, or the courier missed you. Here is what happens next and how we handle it.

• Three delivery attempts — Our courier partners will attempt delivery up to three times on separate days before returning the package to us.
• Re-schedule delivery — You can re-schedule delivery through the courier tracking link or by calling the delivery agent directly.
• Address correction — If you realize your address was entered incorrectly, contact us within 24 hours of placing the order. We will update it before dispatch.
• Returned to sender — If delivery fails after three attempts, the package returns to our warehouse. We will issue a refund (minus shipping charges) within 5-7 business days.
• Damaged in transit — If your package arrives damaged, refuse delivery and contact us immediately with photos. We will send a replacement at no extra cost.

We currently offer international shipping to a select list of countries. If your country is not on the list, we are working on it — our goal is to make Glow Beauty accessible to everyone, everywhere.

International orders are shipped via DHL or FedEx and typically arrive within 7-14 business days, depending on customs clearance in the destination country.

• Available countries — USA, UK, Canada, UAE, Singapore, Australia, and select EU nations.
• Shipping rates — International shipping is calculated at checkout based on weight and destination. Rates start at ₹1,200.
• Customs & duties — Import duties, taxes, and customs fees are the responsibility of the buyer and are not included in the product or shipping price.
• Restricted items — Some products (aerosols, flammables, certain liquids) cannot be shipped internationally due to aviation safety regulations.
• Returns — International orders are not eligible for return unless the product is defective or damaged. Please contact us within 7 days of delivery.